Students’ age range: 14-16
Topic: Work Relationships
Description: Prior knowledge: Students already know what an office is and the importance of Effective communication whilst in an office setting.
Teacher will use the KWL strategy to elicit students’ prior knowledge of lines of communication in an office.
Qu. For participation:
What does this outcome indicate about the communication climate and power holding in the ad agency?
If you were Sherry, would you approach Charles about stealing your idea, or would you show support for your manager? Why?
Teacher will then show PP presentation on Work Relationships (slides 1-5)
Teacher will then distribute hand-out on “Steps for Improving Relationships with others”.
Teacher will then explain to class the Employee-Customer Relationships:
• Knowing who the customers are
• What they want
• How they will react to products or services
• Is a basic goal of business providing an example of an experience with a local coffee shop Continuing on with presentation:
Culminating Activity: Students will be grouped into pairs and teacher will ask them to select an index card from an envelope. The pair will then reenact the scenario of how to deal with various customers (ranging from irate to indecisive and pleasant).
For example: One student purchased a product that is not working properly e.g. a sterio in which the left speaker is emitting a lot of static, and she wants her money back. If you were the clerk, how would you handle the situation?