What we do?

What is the User Support Section?

The User Support Section was created at the end of 2018 to meet the historical demand by civil societies, States, and users, to have a section that will provide fluid and specialized attention to their requests. The Section works as an effective and dynamic link between users and the IACHR. In the framework of the restructuring of the Executive Secretary of the IACHR, the User Support and Information Management Section (USIMS) was created to assist all IACHR's users, whether their inquiries are filed by email, mail, or in person.

The creation of this Section is the result of the implementation of the commitments stated in Program 20 of the Strategic Plan of the Inter-American Commission on Human Rights (IACHR) for the period 2017-2021.

Through the User Support Section, the IACHR implemented strategies to guarantee the proper channeling of communications and the provision of standardized information that makes IACHR's data, procedures, and mechanisms transparent and accessible to the IACHR's users.