Organization of American States Department of<br />Human Development
Mini MBA in Telecommunications



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Professional Development Scholarship Program


“Mini MBA in Telecommunications”

1. Study venue: Neotelis. 666 Sherbrooke West, Suite 1000, Montreal QC H3A1E7, Canada. Tel: (514) 281-1211, Fax: (514) 281-2005

2. Coordinator: Hélène Duran. E-mail:

3. Modality: On site

4. Start and end dates: 12-22 July 2011

5. Course duration: Two weeks

6. Language: English

7. Objectives: A) Provide participants with the cross-functional knowledge, managerial and commercial skills to increase their performance in meeting their professional responsibilities B) Equip participants with tools and techniques to face the challenges of the new telecommunications environment C) Improve the competence, efficiency and effectiveness of participants as telecommunications managers and leaders D) Expose participants to key telecommunications management concepts and issues E) Improve the strategic thinking and decision-making abilities of participants

8. Course content;


§ Introduction of Mini MBA in Telecommunications

- Overview of curriculum

- Meet the participants

§ Global and competitive telecommunications environment

- Global market evolution and trends

- New telecom players

- New technologies and service offerings

· Wired

- xDSL (e.g. ADSL, SDSL, VDSL)

- Cable

- FTTx

· Wireless

- 3G mobile (e.g. UMTS, WCDMA, CDMA2000, HSDPA/HSUPA)

- 4G mobile (e.g. WiMAX, LTE)


· Devices

· Triple and quadruple plays

· Mobile content services

- Mobile payment services

- Location-based services


· Others

- Industry outlook

- Challenges, impacts and opportunities

§ Functional-area case #1

§ 360º executive case part 1: Introduction to the case scenario


§ Strategic and business planning

- The importance of strategic thinking and planning

- Strategic planning process and responsibilities

- Environmental assessment

- Corporate mission, vision and objectives

- Strategy formulation

- Implementation

§ Functional-area case #2

§ 360º executive case part 2: Overall strategy


§ Current issues in regulation and competition

- Licensing

- Interconnection

- Tariffs

- Numbering

- Spectrum management

- Infrastructure sharing

- Universal service/access

- Dispute resolution

§ Functional-area case #3

DAY 4 & DAY 5 AM

§ Network planning and management

- Fundamental network concepts

- Network planning

- Network management, monitoring and control

- Network deployment and project management

- Evolution to NGN

§ Functional-area case #4

§ 360º executive case part 3: Network evolution

DAY 5 PM & DAY 6

§ Marketing and customer care management

- Customer intelligence

- Marketing plan

- Marketing mix (product, price, promotion, place)

- New product introduction

- Customer care management

§ Functional-area case #5

§ 360º executive case part 4: Market & services


§ Human resources management

- Recruiting

- Global compensation (pay, incentives, benefits and pensions)

- Performance management

- Employee relations

- Learning, training and organizational development

- The typical operator

§ 360º executive case part 5: Organizational impacts


§ Financial management

- Budget and control

- Costing/cost allocation

- Risk assessment and management techniques

- Business case and investment analysis

- Financial information and data for executive decision-making

§ 360º executive case part 6: Building the business case


§ Management and leadership

- The importance of competent management

- Skills and techniques

- The effective manager

- Leadership

· Leadership vs. management

· The leader’s role

· Leadership styles

§ Change management

- The change process

- Change management strategies

- Issues and challenges in the telecommunications organizations

§ 360º executive case part 7: Convincing the Board

DAY 10

§ 360º executive case part 8: Board presentations

§ Awards ceremony

§ Wrap-up and close of Mini MBA in Telecommunications

9. Requirements:

· Citizenship or permanent residence of an OAS Member State*, with the exception of Canada since is the host country.

· Participant profile: Should have a Bachelor degree in Administration, Commerce, Economics, Engineering, Law or Science.

  • At least five (5) years of telecom experience working for a telecom operator or regulator in a managerial position in the areas of marketing, sales, finance, engineering, regulatory affairs, human resources or operations.

· English proficiency. To be considered for admission, scores must be submitted from either the Test of English as a Foreign Language (TOEFL) or the academic International English Language Testing System (IELTS). Exceptions may be made for applicants who hold a degree from a university located in a country in which English is the official language and also the language of instruction at the university. The minimum scores for admission consideration are:

    • Academic IELTS: an overall band score of 6.0 with no individual score below 5.0
    • TOEFL: 550 on paper-based or 80 on Internet-based test

· Submission of completed application form by the deadline set by the National Liaison Organization (ONE) It is the candidate’s responsibility to ascertain the deadline set by the ONE in his or her country of residence

10. OAS Scholarship Selection Criteria: In accordance with article 4.2 of the Manual of Procedures of the Scholarship and Training Programs of the OAS, OAS scholarships shall be granted based on the following criteria:

· the objectives and priorities established in the Strategic Plan for Partnership for Development;

· the training priorities of the member states;

· the merits and overall credentials of the candidate, including his/her academic and professional background;

· the financial need of the candidate; and

· An extensive and equitable geographic distribution for the benefit of all member states and that takes into account the greater needs of the smaller and relatively less developed economies.

11. Benefits:

For successful candidates

· OAS/PDSP will cover round trip economy class air tickets from country of origin or residence to Montréal, Canada. Funds for terminal and in-transit expenses are NOT provided [2]
· Neotelis will provide greeting at the airport and transportation from and to the airport, training fee, training manual in paper and electronic format, lunches and coffee breaks on training days, certificate of completion of the Training Program, gifts and city tour.

12. Responsibilities of the selected candidates:

· Based on arrival date of Sunday, July 11, 2011 and departure date of Saturday, July 23, 2011 the additional amount needed for this course is approximately USD 1,750 (14 days (at a three star hotel of USD 75 per day) USD 125 per day for hotel, meals not included in the Program and other incidental expenses. Other higher rates hotels are also available on demand.)

· The selected candidates must confirm their acceptance to the OAS General Secretariat Office in their respective countries and through the ONE in order for the OAS to proceed with making the necessary travel arrangements to purchase the air travel tickets, economy class, round-trip, between their country of origin or residence and the study location or, if the scholarship is refused, to appoint another candidate.

· The selected candidates must confirm their acceptance of the scholarship by signing and returning to DHDEC their completed “form of acceptance of the scholarship award”; only after this has been done will the OAS proceed with the necessary travel arrangements to purchase the air travel tickets, economy class, round-trip, between the scholarship recipient’s country of origin and the study location.

· Upon selection, candidates must accept the scholarship by confirming their availability to follow the course during the period indicated and their acceptance of the duly provided conditions of study.

· Selected scholarship recipients are responsible for obtaining the necessary visa(s) to enter the country of study and the corresponding transit(s). The OAS will not be responsible for any costs related to obtaining visas or transfer documentation.

· Each scholarship recipient is responsible for arriving in time for the commencement of activities on the date established by the institution offering the course or program.

· If the scholarship recipient fails to travel on the scheduled dates, or change routes, after the General Secretariat of the Organization of American States (GS/OAS) has purchased his/her travel ticket, he/she will be responsible for paying the difference in ticket costs in order to arrive at the course site in time. The scholarship recipient will furthermore have to reimburse the GS/OAS the total cost of the airfare for his/her travel from his/her country of residence to the site where the Professional Development Course will take place and back if, after the ticket has been purchased, he/she declines the scholarship without written authorization from the Department of Human Development.

· The latter includes any additional costs, if any, incurred by the GS/OAS, such as extra costs for accommodation during the scholarship recipient’s travel to and from the country where the course will be held.

· If the fellow declines, cancels or terminates the Scholarship after the course or program has started without providing the GS/OAS with a compelling reason, he or she will have to reimburse GS/OAS the total amount of incurred costs/expenses.

13. Certification: The participants will receive a diploma from Neotelis, Regional Training Center of the Inter-American Telecommunication Commission (CITEL).

14. Presentation of candidacies:

Please Notice: If you were awarded an OAS Professional Development Scholarship in the past twelve (12) months or if you currently hold an OAS Scholarship for Academic Studies, you are not eligible to apply for another Professional Development Scholarship.


Once the applicant has completed the online application form and submitted it, a copy will be sent automatically to his/her e-mail account. This completed form must be printed, signed and submitted to the National Liaison Office (ONE) with all other forms in this link: (

All the additional forms must be completed electronically or in typewritten format.

The following is the list of National Liaison Organizations (ONEs) in the OAS Member states:

Please note that the official announcement is published in the language of instruction of the course and is available via the Educational Portal of the Americas Web page at:

Any questions regarding submission of applications for this course should be sent to:


*On June 3, 2009, the Ministers of Foreign Affairs of the Americas adopted resolution AG/RES. 2438 (XXXIX-O/09), which resolves that the 1962 Resolution that excluded the Government of Cuba from its participation in the inter-American system, ceases to have effect in the Organization of American States (OAS). The 2009 resolution states that the participation of the Republic of Cuba in the OAS will be the result of a process of dialogue initiated at the request of the Government of Cuba, and in accordance with the practices, purposes, and principles of the OAS

[1] The deadline for presentation of applications to the (ONE) differs from country to country and should therefore be confirmed with the relevant ONE in the applicant's country of origin or permanent residence.

OAS professional development scholarships will cover up to $1,150.00 for round trip airfare to travel between member states and up to $2,500.00 for roundtrip airfare to travel from member states to observer countries.

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