The Community supports the work of the Subsidiary Technical Group on Emergency and Security Systems (STG-ESS). It is a common space, for consultation and learning, unique in the region, where authorities and personnel of public safety answering points and emergency response organizations can share, exchange, and consult data, information, experiences, materials, and tools of interest. The Community seeks to give visibility to the work of public safety answering points and make available resources to support and improved the service they provide.

ttps://portal.educoas.org/es/redes/oeadsp/ses-ess


Objectives
  • Understand the structure, organization and operation of public safety answering points in the region.
  • Identify needs, demands, and problems.
  • Strengthen/improve the management, operation, and quality of service provided by public safety answering points.
  • Promote the generation and exchange of knowledge.
  • Foster peer-to-peer and cross-system learning.


Activities
  • Report events of both the OAS and other organizations, through the Community’s Calendar.
  • Upload to the Community and share all the materials presented during the 10 virtual events held between 2020 and 2023.
  • Provide news related to the sector, and issue alerts on situations that could put the operation of emergency systems at risk.
  • Create communities of practice on topics of interest. 7 communities created.
  • Document, systematize and share experiences of emergency and security systems. 3 documents and 1 map of experiences prepared.
  • Upload and share the publications. 5 publications prepared and disseminated.
  • Provide links of interest, including podcasts and webinars. 
  • Maintain and update the collaborative library and repository. 
  • Create, maintain, and update specific blocks of information such as the block of legislative frameworks.
  • Participate in events to make visible and disseminate the work and products of the STG-ESS. Participated in 3 conferences and organized 4 campaigns.


More Results
Results
Preparation of 4 unique publications that contributed to improving and strengthening the functioning of public safety answering points in the region
29 public safety answering points aware of the importance of documenting and systematizing their operation and experiences
3 key issues positioned as part of the regional agenda, aimed at improving the quality and inclusiveness of emergency assistance and response
Beneficiary Countries
Argentina
Argentina
Colombia
Colombia
Costa Rica
Costa Rica
Dominican Republic
Dominican Republic
Ecuador
Ecuador
Honduras
Honduras
Mexico
Mexico
Panama
Panama
Paraguay
Paraguay
Peru
Peru
Uruguay
Uruguay
Team
Karen Bozicovich
Chief of Section for Information and Knowledge
Pablo Martinez
Officer
Strategic Partners