Can’t access your Portal account?

Portal accounts are automatically locked for three reasons:


1.  Multiple failed attempts to log in to the Portal. If the Portal password is incorrectly entered more than 3 times, the account will be temporarily locked. To unlock it, user must wait 25 minutes – during this time the user will not be able to access the Portal. Twenty-five minutes after the last failed Portal log-on attempt, try logging on again using the correct credentials (email and current password). If user has forgotten the password or wishes to change the password, a new one can be requested, at any time, using the ‘Forgot Your Password’ link.

2.  Password expired. Portal account passwords expire 6 months after being created. After 6 months have passed since the last time user changed (or created) his/her Portal password, the account will be locked for security reasons. To unlock it, user must create a new password using the ‘Forgot Your Password’ link.

3.  Account inactivity. If a Portal account has not logged on for a continuous period of more than 6 months, the account will be locked. To unlock it, the user must create a new password using the ‘Forgot Your Password’ link.

Note: Portal accounts are permanently locked –disabled– automatically and definitively for security reasons, after 5 years of account inactivity. If an account has been permanently locked, the user should write to